Frequently Asked Questions
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Payment & Order Questions
Yes, because of our limited inventory we require a 50% deposit on all rental equipment at the time of reservation. A credit/debit card must be used for the initial deposit on any reserved rental equipment. The remaining amount is due at the time of delivery. Our DJ services require a deposit between $100 - $250 depending on the exact nature of your event.
We accept cash, good check and all major credit cards. You will be asked to make a deposit using a credit card or debit card when placing an order online. Equipment cannot be reserved without a deposit made by credit or debit card. If you're experiencing technical difficulties while making payment you can "submit order without payment" at checkout and we will reach out to you in order to arrange payment.
The outstanding amount on your rental order or disc jockey service invoice is due upon our arrival to deliver said rental equipment or to provide disc jockey services. Outstanding balances must be paid in full before any equipment is unloaded or set up.
The remaining balance of your order can be paid in cash, good check or credit card. If paying in cash please have the exact amount due as our drivers do not carry change. If paying with a credit card you can access the shopping cart link in your e-mailed receipt to pay the balance prior to our scheduled delivery. Please be advised that items will not be unloaded or set up without payment in full.
Deposits paid on rental services are non-refundable for any event cancelled within 60 calendar days of the purposed event date. Rental services cancelled with notice of over 60 calendar days are entitled to a full refund of the paid deposit.
Retainers (deposits) for our disc jockey services are non-refundable once payment is made.
In some particular cases deposits are retained (as a rain check) for a period of time and can be applied to another order in the future. Rain checks are only given on a case by case basis and are not granted for all cancellations.
Retainers (deposits) for our disc jockey services are non-refundable once payment is made.
In some particular cases deposits are retained (as a rain check) for a period of time and can be applied to another order in the future. Rain checks are only given on a case by case basis and are not granted for all cancellations.
Delivery & Set-Up Questions
In order to provide our customers with superior service and high quality rentals we do not offer customer pick up on any of our inventory. All orders must be delivered and picked up by us, even considerably small orders.
In most cases the answer is yes. The price on all larger equipment such as our party tents, bounce houses, and dance floors includes set up and tear down. Some smaller items such as lighting installation in tents is also included in the price of those items.
If you rent tables and chairs, we do not typically set those up. They are left under the tent canopy for you to set up how you see fit for your particular event. We do however offer set up of tables and chairs for an additional charge.
If you rent tables and chairs, we do not typically set those up. They are left under the tent canopy for you to set up how you see fit for your particular event. We do however offer set up of tables and chairs for an additional charge.
You will be contacted in order to schedule delivery at least 24-48 hours prior to your event. In most cases we schedule deliveries on the Tuesday prior to your reserved date.
For Example: If your event is on a Saturday we will likely schedule delivery with you the Tuesday prior to that.
Please be advised that if you have a special request when it comes to delivery scheduling then you should call or text us at 570-335-1581 immediately. Once we make the call to schedule delivery with you it is often too late to accommodate any changes in our delivery schedule.
For Example: If your event is on a Saturday we will likely schedule delivery with you the Tuesday prior to that.
Please be advised that if you have a special request when it comes to delivery scheduling then you should call or text us at 570-335-1581 immediately. Once we make the call to schedule delivery with you it is often too late to accommodate any changes in our delivery schedule.
Depending on the size of your event and the amount of equipment you're looking to rent we have made considerations to travel outside of our normal service area in the past. In some cases delivery fees can be substantially higher depending on the distance to the event. If you find that your event is not within our service area please give our office a call at 570-335-1581 and we can discuss your event in further detail.
We are happy to service:
Carbondale Honesdale Lake Ariel Scott Township Waymart All areas in between
We are happy to service:
While we absolutely prefer that someone be home at the time of delivery we can accommodate a delivery and set-up while no one is available. If this is the case, you will need to reach out to us prior to delivery to make arrangements on signing the rental agreement. No equipment will be dropped off or set-up without a signed rental agreement.
If we are setting up a tent, you are responsible to adequately mark the area where the tent will go. Once we set up a tent we will not move it, if you are not present then please be aware that you fully accept the location the tent is erected at. If a delivery is made without anyone present you accept that the counts on all delivered equipment are correct by our numbers.
If we are setting up a tent, you are responsible to adequately mark the area where the tent will go. Once we set up a tent we will not move it, if you are not present then please be aware that you fully accept the location the tent is erected at. If a delivery is made without anyone present you accept that the counts on all delivered equipment are correct by our numbers.
When Should I Expect Delivery?
Party tents are typically delivered and set up the day prior to your event and picked up the day after your event. If you've rented other items such as tables and chairs, concession items, and/or yard games then they will be delivered along with the tent.
Please be advised that if rain is expected during the day after your event then we may have to arrive the day after that in order to pick up. Ultimately we reserve the right to leave our equipment for up to 72 hours (three days) after the date of your event if necessary.
Please be advised that if rain is expected during the day after your event then we may have to arrive the day after that in order to pick up. Ultimately we reserve the right to leave our equipment for up to 72 hours (three days) after the date of your event if necessary.
Inflatable rentals are typically dropped off on the morning of your event date and are picked up later that same evening before nightfall. We guarantee at least an eight hour rental window for our inflatables. We strive to have all inflatables delivered no later than 12:30 p.m. Exact delivery times and pick-up times are dependent on how many inflatables will need to be delivered that day and the specific party times for each customer.
If your event is to begin before 12:30 p.m. please call or text us at 570-335-1581 so that we can make the proper adjustments to accommodate your delivery. Please be advised that Pennsylvania State regulations stipulate that inflatables cannot be operated during night time without proper lighting coverage.
If your event is to begin before 12:30 p.m. please call or text us at 570-335-1581 so that we can make the proper adjustments to accommodate your delivery. Please be advised that Pennsylvania State regulations stipulate that inflatables cannot be operated during night time without proper lighting coverage.
Table and chair rentals can be delivered the day prior to your event so long as you can provide a place to securely store them and keep them sheltered from the weather (such as a garage or covered porch). If you do not have an adequate place to store them overnight then they will be delivered during the morning of your event date.
Concession items and yard games can be delivered the day prior to your event so long as you can provide a place to securely store them inside. If you do not have an adequate place to store them overnight then they will be delivered during the morning on your event day.
Restroom trailers may be delivered up to 1-3 days prior to your event and are typically picked back up within 1-2 days after your event ends.
Other Questions
You can add items easily from the shopping cart link in your e-mailed receipt right up to 72 hours before your scheduled event.
If you need to add items within 72 hours of your scheduled delivery then please call or text us at 570-335-1581 to ensure we can accommodate your request. Please do not send e-mails or use the contact form on this website as we may not get the message in time.
If you need to add items within 72 hours of your scheduled delivery then please call or text us at 570-335-1581 to ensure we can accommodate your request. Please do not send e-mails or use the contact form on this website as we may not get the message in time.
You are able to remove items from your order free of any charge as long as it's at least 61 calendar days prior to your scheduled event. Within 60 days of your event we are not able to remove items without charging for said items. This is because we have pulled your items out of our inventory and have reserved them specifically for your event and therefore they are not available for rental by other customers.
If you need to remove items from your order then you must call or text us at 570-335-1581 as you will not be able to make these changes from your shopping cart once your deposit has been paid.
If you need to remove items from your order then you must call or text us at 570-335-1581 as you will not be able to make these changes from your shopping cart once your deposit has been paid.
Our website will only accept orders with at least three full days (72 hours) of advance notice. But don't worry! We still may be able to accommodate your event but you will need to reach out to us immediately at 570-335-1581.
Not necessarily. If you have a small order of less than $75.00 please call our office at 570-335-1581. We may still be able to accommodate you depending on the location of your event and our current workload for that specific date.
This is a question we hear quite a bit. Unfortunately there is not one specific answer. Because we accept online bookings equipment can be reserved at any time by anyone without prior knowledge by us.
We find that for larger events of 150 people or more then at least six months in advance is a good rule of thumb. Smaller events of under 100 people can usually be reserved within a few months.
We find that for larger events of 150 people or more then at least six months in advance is a good rule of thumb. Smaller events of under 100 people can usually be reserved within a few months.